Interviewed on 27 Oct 09
Andy Jacobs, Support Engineer
Swordfish Hosting Limited is a relatively new hosting company having been formed in 2008 however with our newness we bring a different take on web hosting. Our team of engineers has been in the industry for many years and so we know the common pitfalls many hosting companies fall into and have build a hosting platform centred around you, our customer.
Our web hosting platform is build around the philosophy of "Hosting For Everyone" - with this in mind our hosting control panels use the award winning Plesk 9 system. All packages are extremely flexible and allow you to upgrade/downgrade seamlessly with no downtime. Our Virtual Private Server (VPS) range utilises Parallels Virtuozzo technology along with our know how to provide you with the best platform to host your website.
We pride ourselves on our standard features including FREE automated backups, FREE system monitoring and service restarts along with your own dedicated account manager who you'll know by name so you only deal with one person. Added to this our great range of packages at affordable prices why not give us a try from as little as 99p
What unique selling points do you offer?
Flexible, Scalable and Affordable Web Hosting - quite simply we believe we offer a better service than you've had before. We understand some of the most important things for many professionals are reliability and safety. With this in mind we offer automated backups, system monitoring and a dedicated manger for every customer for FREE. In addition we use the latest, award winning, plesk 9 control panel allowing you to concentrate on the important things and leave the hosting to us.
Describe the services you offer?
We offer hosting from simple shared accounts to Virtual Private Servers to Managed Dedicated Servers - whatever you're needs to can sit down with you, discuss what you wish to achieve and advise on the best package. Whether you are looking to build a simple family website or a large database driven site we can walk you through the best hosting for you.
Describe your target market?
We pride ourselves on providing hosting for everyone. It doesn't matter if you have a simple project or complex one we can help. The majority of our customers are website designers, web developers and graphic design agencies due to our easy to use control panels and scalable platform.
How is your company planning for the future?
In the past we have focused on making web hosting easy for everyone and believe we now have the packages and control panels to ensure that is true. We are currently investing in our Microsoft Exchange and Sharepoint platform.
What benefits can you offer your customers?
Many of our packages have been designed to cater for web designers and web developers and as many of them can testify to, buy cheap hosting and get burnt. We offer services specific to web design agencies ensuring that you leave us to look after your customers websites and you look after making them. We offer automated backups, full system monitoring and automated service restarts as standard for no extra charge. This along with our flexible platform allows you to scale up and down as you want.
How do you support your customers?
Swordfish Hosting doesn't have different support plans, it's plain and simple - every customer is our most important and so you are all on our platinum support package. Every web hosting customer gets their own account manager who you'll know by name and can call direct so you always deal with the same person for any problem. If they can't solve your problem over the phone you can be sure our team of system administrators can.
