Interviewed on 11 Aug 09
Esther Apoussidis, Marketing Manager
Established in 2000, M4 Systems is a leading Microsoft Gold Certified Partner delivering world-class business solutions to small and medium-sized organisations based on Microsoft’s highly acclaimed suite of financial, budgeting, supply chain, HR, project and customer management software (Dynamics AX, GP and CRM) and integrated applications, such as SQL, Office, SharePoint and Exchange, etc. We deliver, configure, support and enhance integrated systems in a traditional on-premise environment or as a hosted (subscription-based) Software as a Service.
The company has grown from strength to strength on the premise that delivering a flexible and reliable premium customer service is pivotal in securing and retaining customers. Customers include London Stock Exchange, Co-op, South East Water, Wembley National Stadium, Crimestoppers Trust, Helphire plc, Lebara Group, Wales Millennium Centre, Dogs Trust, PRO Insurance Solutions, Somerset College of Arts & Technology, Moorfields Eye Hospital (Dubai) and South Wales Fire Service, plus many more.
What unique selling points do you offer?
M4 Systems’ FlexSaaS is a new subscription-based service – offering you the very latest Microsoft business software, but at an affordable, convenient monthly payment with limited tie-in and maximum flexibility. Unlike our competitors, this is not a multi-tenancy model where your software is placed on a server shared by many others – applications are run on dedicated virtual machines to maintain data integrity and optimal running performance.
Describe the services you offer?
M4 Systems delivers advanced IT capability to your business with flexible packages for software rental and related services: system configuration, training and support. You get to select the solution you need from Microsoft’s highly acclaimed Dynamics suite of financial, budgeting, supply chain, HR, project and customer management software (AX, GP and CRM) and integrated applications, such as SQL, Office and SharePoint. We’ll configure the package to meet your individual business needs.
Describe your target market?
FlexSaaS delivers advanced IT capability to small and medium sized businesses. We have proven expertise in hosting, configuring and supporting Microsoft business solutions across many sectors, including financial services, distribution, education, not for profit, utilities, IT/telecoms as well as membership-based or project oriented organisations. Blue chip customers include Co-op, London Stock Exchange, Edmiston and Wiltshire College.
How is your company planning for the future?
M4 Systems will continue to make significant investments in its FlexSaaS resource, providing customers with maximum choice, access to the very latest technology and to our in-house resources. This includes knowledgeable sales staff, experienced consultants, seasoned project managers, multi-skilled IT support personnel, a dedicated team of .Net developers and close ties with senior Microsoft experts and other partners.
What benefits can you offer your customers?
FlexSaaS combines the typical benefits of hosted Software as a Service, such as minimal up-front investment, subscription-based flexible licensing, minimal infrastructure requirements, remote access, flexibility and scalability as well as those benefits traditionally associated with on-premise solutions, such as complete control of your data, high configurability (meeting your business needs), integration capability and the flexibility to easily move your servers and data to other locations.
How do you support your customers?
Our support covers unlimited incidents where these are logged via our customer portal and tracked and escalated in our CRM system. There is no long contract period – 3 months is our sign-up period. If you’re not happy, we’ll help you migrate to another solution/partner. However, we are supremely confident that you’ll have no reason to do so. We offer a free 30 day trial period – so no financial risk and a chance to prove the solution with key users and decision-makers before you buy.
