Interviewed on 15 Feb 10
Martin Baker, Managing director
Virtual Internet is a leading pan-European internet service provider for high availability managed hosting products. Since Virtual Internet was founded in 1995, its philosophy has been to work with world-class technology providers to deliver the best hosting services available, focusing heavily on availability and performance of its hosted websites and applications.
What unique selling points do you offer?
Whilst some hosting companies offer unbranded, cheaper server equipment, VI insist on only using best of breed in hardware. Whilst this may cost the customer a little more than choosing a cheap and cheerful server, it ensures a much higher level of service continuity. Our flexibility, and focus on delivering high availability hosting for websites and applications where hardware and network up time are critical & through our state of the art Data centres and exceptional hardware partners deliver a service that is second to none, exceeding customer expectations on every occasion.
Describe the services you offer?
At VI we provide IT hosting solutions. This is a diverse range of hosting solutions that include Managed and Dedicated Servers, Business continuity hosting, Virtualised and Cloud based hosting platforms, Application hosting, Internet Security, business email, storage and backup. Our customers rely on VI to keep their business online 24 hours a day.
Describe your target market?
VI delivers Enterprise hosting services to business across all sectors, from Government, Finance, Media, IT & Telecoms to Resellers and sole traders.
VI and its group currently serve more than a million customers across the UK and USA
How is your company planning for the future?
We will continue to evolve and deliver new innovative services to our customers whilst upholding our unwavering commitment to service excellence.
What benefits can you offer your customers?
For our unrivalled flexibility and knowledge about all things hosting. Developers should not just see us as a hosting partner but a third arm to their business. Our engineers aim to go above and beyond our SLA's and support agreements, on every occasion assistance is required. VI Customers can feel assured that they can grow their businesses with VI and more importantly not have to constantly worry about their hosted IT infrastructure. It’s in safe, secure and experienced hands!
How do you support your customers?
VI offer 4 SLA Support contracts aimed at meeting a customer’s exact support needs.
• Standard SLA – Engineer support is provided to all customers as standard. It gives you an engineer at your disposal to answer questions & ensure 100% uptime.
• Advanced SLA - Supplied with all managed servers & offers a reactive engineers 24/7, for maintenance, patching, troubleshooting and server work requests on your behalf.
• Proactive SLA - Offers a more fully managed and intensive service with a Proactive dedicated team of engineers 24/7 working proactively and anticipating on behalf of the customer.
• Custom SLA - A Fully managed support contract, designed by the customer to their specific requirements.
